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1. What is an e-cigarette?
An electronic cigarette, or e-cigarette, is an electrical device that simulates the act of tobacco smoking by producing an inhaled mist bearing the physical sensation, appe... |
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In order to offer you better and faster support, we are setting up a new helping system. You do not need to email us but just post a question ticket which is convenient for both you and us.
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How to start shopping in our store?
If you are a new visitor on our site, please take a few minutes to read our easy shopping guide. You can follow the steps below to get started.
Step 1: How to sig... |
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Order Changing FAQs
Everyday, we will receive dozens of emails changing orders (change items, shipping method or shipping address). So we feel it is necessary to let you know some ... |
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Payment FAQ
1. What are the payment methods in Healthcabin?
We offer four payment methods: PayPal, Western Union, Wire Transfer.
2. Which method is preferred?
We prefer PayPal, which... |
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Here goes a cartomizer shopping guide for your reference. With this diagram, even if you are a newbie to cartomizer, you can find your own suitable one. You can follow these steps below.First, decide ... |
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How to choose the right battery you want?
There are dozens of batteries in our store, varying from each other in threading, capacity, voltage and etc. Here is a preliminary guide for you and you can ... |
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Passthrough Guide How to choose passthrough?
There are several kinds of passthroughs in our store. Some are with battery inside but some are not. Some with detachable USB cord while others no... |
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Online Tracking FAQs
Q: Can all orders be tracked online?A: Yes. All orders made in Healthcabin will have their own tracking number for customers to track online.Q: Do EMS and China Registered Airmai... |
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Reward points are the bonus by Health Cabin to thank you for your longtime support. Each order successfully made on our online store will gain corresponding points. Your earned points can be redeemed ... |
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Health cabin spare no efforts to provide customers with qualified products, but it might not perform as expected after a certain period or DOA (dead on arrival). Although we do extensive tests before ... |
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Atomizer and Cartridge Guide
As atomizers have different systems, shapes and capacities, they need specific cartridges to match with. Here is a diagram analyzing the atomizers and their corr... |
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Discount Code Guide
Healthcabin offers various discount coupons for customers to save money. If your order reaches certain amount, you can use corresponding discount code. These discounts might chang... |
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Tracking Guide
On the very day of shippment, we will send you the tracking number.
At the first sight of your tracking number, check the initial letter.
If it begins with &l... |
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Flavour Guide
We have more than 100 concentrated flavours sorted into 5 major categories. Here is a guide with all flavours listed out below each category to help you have an overview.
F... |
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Comparison Between Joye and Non-Joye Carry Case
As the Joye and Non-Joye eGo carry cases look very similar with each other, we made a comparison picture of them showing their dif... |
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How to estimate shipping cost?
As most of customers may wonder how much the shipping cost is for each order, here we introduce a simple way of estimating your shipping rate. (See pictures)
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How many countries do we sell to?
We sell to 88 countries and regions in totall so far.
Here is a full list of all the countries and regions. Each flag represents one countr... |
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Flavour Colors Guide
Different flavours may have different color. Before buying, most you may be curious about what it really looks like. For this reason, we have sorted our flavours into 5 c... |
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How do resellers or dropshippers get free photos without HealthCabin watermark?
As some of you may want pictures of our products without our watermark, we’ve set up a hotmail space to ... |
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Dear Customers,
To thank all customers for Health Cabin's love, we will hold a Big Sale for Thanksgiving Day from Nov 21 to Nov 27. Most popular items will enjoy 10-30% discounts. It is the perfect ... |
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