Warranty Policy for Retail Orders
These rules in this article only apply to retail account.
What kind of product can get replacement?
All products under warranty period can get new free replacements. Please check the warranty period for each product in the corresponding product description page.
How can customers get replacement?
1. Tell us your problems of products by submitting a ticket here. Choose “Defected Item and Return (RMA# Request) ” in the Category Option Bar.
In this ticket, the order number should be in the subject, this will help us reply quickly.
2. Tell us the problem of your product in details.
3. Our customer service will reply your ticket, and may require some pics or video with detailed steps or info we need. Please try your best to provide us the pics or videos, so that we can solve your problem ASAP.
4. Once we agree to send you a replacement, we will arrange that for you ASAP.
5. Do not send defective products back to us, if not required.
How can we ship replacement to you?
1.With your new order. This way is recommended, it is faster and more convenient. Only one thing you need to do: leave a message in your new order to ask for it, it will remind us to add your replacement products into your new order. So the message is very important.
2. Ship the replacement order via Registered Airmail for free (except liquid). But the shipping time to different countries is different and unstable, may need 20 days or more.
3. Ship the replacement products via EMS or DHL, faster shipping methods are not free, customers have to pay the postage for it.
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