Warranty & RMA Policy
I. Product Warranty Period
All products under warranty period can get new free replacements. Here is the detailed warranty period info:
Items not listed in this category will accept DOA only. The warranty starts from the day when the package signed.
II. How can customers get replacement?
Please follow our simple flow:
1. Tell us your problems of products by submitting a ticket here. Choose “Defected Item and Return (RMA# Request) ” in the Category Option Bar.
In this ticket, the order number should be in the subject, this will help us reply quickly.
2. Our customer service will reply your ticket in 24 hours (except weekends and holidays). Generally, we will not ask customers to send faulty products back to us, but under some cases, we may need some faulty products back.
3. Never send products back to us without contacting us.
4. HealthCabin will issue customers an RMA number in the ticket for items that need returned.
5. With the RMA number, customers can arrange to ship defective products back to us, but please use the regular Airmail ONLY. For other shipping methods, HealthCabin will not pay any custom tax or bear any custom risks for your package. That means, if we cannot get the package, we will not send you any replacements.
2. How to ship replacement to you?
1.With your new order. This way is recommended, it is faster and more convenient. Only one thing you need to do: leave a message in your new order to ask for it, it will remind us to add your replacement products into your new order. So the message is very important.
2. Ship the replacement order via Registered Airmail for free (except liquid & battery). But the shipping time to different countries is different and unstable, may need 20 days or more.
3. Ship the replacement products via EMS or DHL, faster shipping methods are not free, customers have to pay the postage for it.
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