Can buying an electronic cigarette help you quit smoking? It is always a big question, or a controversy in the society about public health and even community safety, especially in the USA, where smokers and vapers are both very common. Indeed, ecig is now considered one of the most useful solutions for the group of people who have being concerned about how to quit smoking. Many believe that if ecig is adopted as a substitute to cigarettes, it can help more people to quit smoking. On top of that, they can increase the associated health and financial benefits that come with this by cutting the use of conventional cigarettes. On the other hand, though an ecig generally enjoys a very high safety, many are still worried about people many use an electronic cigarette as a complement to conventional cigarettes, i.e. to use both kinds of cigarettes together. Such kind of people are not rare, and are called "complementers" by some. When ecigs are treated as a complementary product, people will simply blunt the regular anti-smoking regulation and keep themselves smoking for even longer. According to an online survey of 2,406 people conducted in the US, 37 per cent of smokers who use e-cigarettes view electronic cigarettes mainly as a complementary product to the conventional cigarettes, rather than a substitute to them. Also, the survey found that 55 per cent of “substituters” were trying to quit smoking, while only 40% of the "complementers" were. 37 per cent of complementers in our sample regarded vaping primarily as a complementary activity to smoking, while only 27 per cent of non-smokers thought electronic cigarettes would be used in this way rather than as a substitute. Such fact gives us an insight that some people, especially the non-smokers, overestimate the benefits of ecig to the question of "how to quit smoking".

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Warranty & RMA Policy


Warranty & RMA Policy

I. Product Warranty Period

All products under warranty period can get new free replacements. Here is the detailed warranty period info:

Kit Battery, Mod & body 90 Days
Other part of the kit DOA
Battery 90 Days
Passthrough 90 Days
Mod 90 Days
Body 90 Days

Items not listed in this category will accept DOA only. The warranty starts from the day when the package signed.

II. How can customers get replacement?

Please follow our simple flow:

1. Tell us your problems of products by submitting a ticket hereChoose “Defected Item and Return (RMA# Request) ” in the Category Option Bar.

In this ticket, the order number should be in the subject, this will help us reply quickly.

2. Our customer service will reply your ticket in 24 hours (except weekends and holidays). Generally, we will not ask customers to send faulty products back to us, but under some cases, we may need some faulty products back.

3. Never send products back to us without contacting us.

4. HealthCabin will issue customers an RMA number in the ticket for items that need returned.

5. With the RMA number, customers can arrange to ship defective products back to us, but please use the regular Airmail ONLY. For other shipping methods, HealthCabin will not pay any custom tax or bear any custom risks for your package. That means, if we cannot get the package, we will not send you any replacements.

2. How to ship replacement to you?

1.With your new order. This way is recommended, it is faster and more convenient. Only one thing you need to do: leave a message in your new order to ask for it, it will remind us to add your replacement products into your new order. So the message is very important.

2. Ship the replacement order via Registered Airmail for free (except liquid & battery). But the shipping time to different countries is different and unstable, may need 20 days or more.

3. Ship the replacement products via EMS or DHL, faster shipping methods are not free, customers have to pay the postage for it.

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Article details
Article ID: 10
Category: Warranty
Date added: 2011-10-26 03:12:37
Views: 9790
Rating (Votes): Article rated 3.8/5.0 (64)

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