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Shipping & Returns

Shipping Information

Note:We do not cover customs risk for orders including ejuice/Prefilled cartridges from Canada Germany Mexico Finland Turkey Denmark Singapore Brazil Thailand South Korea and Belgium.Thanks for your understanding!

How to track orders?

Tracking number

Shipping Method

Tracking Site

EE/EB/EA/EV+9 numbers+CN    Sample:EE123456789CN

EMS

click here

RR/RA/RB/RL+9 numbers+CN  Sample:RR123456789CN

China Registered Airmail

click here

10 numbers                       Sample:0123456789

DHL

click here

1.We can ship from China to virtually any address in the world including the major destinations such as USA,Russia,Europe, Janpan,Australia, etc..
2.all orders will be shipped out within 48 hours (80% within 24 hours) in business day when we get your payment.
3.we provide 4 shipping services: EMS,China registered airmail DHL and UPS. Combined shipping cost for each order will be calculated according to the shipping weight and destinations.
4.EMS(ExxxxxxxxxxCN) express generally(90%) takes 4~25 business days to deliver packages to most destinations(customs). EMS express can be tracked online for all destinations.
Online tracking information is only available after the package is scanned by the post company. Considering the processing time before scanning, you can begin to track your shipping package at http://www.ems.com.cn/english-main.jsp about 3~5 days later.
Chinese EMS website sometimes doesn't provide detailed tracking information for the pacakges. You also can track your pack at
USA(90% 5~10 business days): http://www.usps.com/
UK(90% 6~10 business days): http://www.parcelforce.com/
Spain(80% 10~25 business days): http://www.correos.es/dinamic/plantillas/home1.asp
Canada(80% 7~12 business days): http://www.canadapost.com/
Japan(95% 4~7 business days): http://www.post.japanpost.jp/english/tracking/index.html
Korea(95% 4~7 business days): http://service.epost.go.kr/iservice/ems/ems_eng.jsp
Malaysia(90% 5~8 business days): http://www.pos.com.my/posekspres/mainframe.asp?addr=first1.asp
France(80% 7~15 business days): http://www.fr.chronopost.com/fr/
Germany(80% 7~12 business days): http://www.gdsk.de/eng/index.html
Finland(80% 7~15 business days): http://www.posti.fi/
Demark(80% 7~12 business days): http://www.postdanmark.dk/tracktrace/indexUK.jsp
Australia(90% 5~10 business days ): http://ice.auspost.com.au/
Indonesia(90% 5~10 business days ): http://ems.posindonesia.co.id/
Switzerland(80% 7~15 business days): http://www.poste.ch/
Austria(90% 7~10 business days): http://www.post.at/
Other Countries,Please contact us.
6. China Registered airmail(RxxxxxxxxxxCN) generally takes 15 -60 business days to deliver package to most countries(customs).China airmail always have the lowest priority almost everywhere.If you do not have patience to wait your order,we do not suggest you to choose china registered airmail.
Japan,Korea,New Zealand 80% 10~25 business days
USA,Canada,UK 80% 15~40 business days
Russia,Ukraine,Poland,Italy,Spain 80% 20~60 business days.
Other Countries,Please contack us.
7. As for FREE SHIPPING,orders from USA, UK, Australia, Indonesia,New zealand, Japan,France, Belgium, Ireland, Finland, Greece, Spain, Sweden, Portugal, Austria, Switzerland, Norway, will be sent via EMS.orders from other countries will be sent via China registered airmail.

8.We DO NOT ship orders on WEEKENDS or national holidays.

Return Policy Guide
Health cabin spare no efforts to provide customers with qualified products, but it might not perform as expected after a certain period or DOA (dead on arrival). Although we do extensive tests before packing, we can't totally avoid this problem. So we provide you with a great return policy.

Is any warranty in Health Cabin? What are they?
Health Cabin provides warranty for all products in our store. We will send replacement via China Registered Airmail freely for all defective or malfunctioning products within warranty period or DOA products.
*The warranty is classified into two types: products with warranty period (3months or 6months warranty) and products only accept DOA (Dead on arrival).
*3months warranty and 6months warranty means 180 or 90 days from being delivered, not shipped.
*DOA stands for DOA which means product is found out to be defective as soon as you receive it.

What products have 3months warranty, what 6months, and what only accept DOA?
The warranty period for each product could change but they will be stated clear in the product description, please read clearly before buying.

We just list out several typical ones for your reference.
*3months warranty: joye 510 T/eGo Tank battery / atomizer
*6months warranty: joye 510/306/302 battery / atomizer
*DOA: LR atomizers, cartomizers, chargers

How to get new free replacements?
For items with 3 months and 6 months warranty:
*Send the defective or malfunctioning product back in your cheapest way.
*Place a new order for the product online
DOA:
*No need to send the defective or malfunctioning product back
*Must contact us within 48 hours by email after receiving the defective product. Any overdue DOA replacement claim is invalid.
*Place a new free replacement order for the product online.

Note: For all replacement orders, we recommend to send together with customer’s new order, which will enhance processing speed so that orders can be shipped out quickly.

Where and how to send the defective products to you?

For items under 3months or 6 months warranty:
*Send the product back in your cheapest way to our following address.
*No need to send back defective products via registered mail but assume the sending postage.
Address:
To: Ms.Wang Yuying
Address:Rm 303,Block A, #1267 Qianpu south Rd. Siming District
city:Xiamen
province:Fujian
post code:361008
country:China
phone:008613395037211

Note:
*Remember to inform us the order number in your return package, either a note or something, for us to check and identify.
*Customs Declaration:
*The quantity and detailed description of contents should be electronics, never e-cig.
*Value should be between 10-50USD
*The defective or malfunctioning product should be sent out within one month after you inform us.
*If your replacement has been send to you but your returned products have not been arrived at us, we will not send new replacement.

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