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Warranty and Return procedure


Warranty and Return procedure

I. 3 Months Warranty Period

We have certain guarantee period for our products from the date of delivery, batteries and MODs usually come with 3 months warranty, please check the description below carefully.

Product type Warranty period
Kit 90 Days
Mod/Battery only 90 Days
Atomizer 90 Days
Accessory Excluded
E-juice Excluded
Concentrated flavor Excluded
Clearance product Excluded

II. How to get replacements or refund

a. Product with warranty

Please download the RMA form here and fill in all information required, which must be attached when you contact us by submitting a ticket here or contact your account manager directly if you own a wholesale account.

Meanwhile, for Lost Vape and Voopoo products, please contact us directly and we will give you instruction for replacement accordingly.

P.S. For wholesale customers, the defective items must be sent back to us. Please pay the shipping fee first and we will credit it in the form of reward points to you after approving the problem. You can replace the item for your customers and collect the broken items in one or 2 months(within the guarantee period) to send them back to us together. Please contact us when you are ready to send them back to us, we will process the replacement for all of them together.

b. DOA

Please keep the packaging box after your receive related product and then contact us with photo of the outer box & product within 48 hours, and we will try our best to give you feedback ASAP.

Also, we appreciate your time if you could try to fix them by referring to the suggestions at here/this link first.

c. 7 Days return warranty

We offer a 7-day-product-back warranty on all our products except for e-juice, concentrated flavor, Li-ion battery and all clearance products from the date you receive it without any reason. Please return the related product with its original shape including the packaging of outer box & product. After we receive the returned item, we will offer you a refund with actual shipping fees excluded. By the way, since there is potential risks for customs clearance when returning product to our Chinese mainland warehouse, we will have to deduct the fees from the refund if any extra cost charged by the customs. Hope you could understand.

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Article ID: 10
Category: Warranty
Date added: 2011-10-26 01:12:37
Views: 77170
Rating (Votes): Article rated 3.4/5.0 (119)

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