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The After Sale Support Policy


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The After Sale Support Policy


1. All brands after-sale need to provide below information.

a. Please take a package photo (including the SN code, security code, product name) in the normal daylight.

b. Please provide fault description and video. Recording the video in charging status under not boot or work status. Note: Video link is not allowed.

Note: All kit products, if only accessories fault(such as bad atomizers), only provide replenishment services for the accessories (depends on the certain situation). If it is a patch, it is not the RMA process, please take special batch processing.

2. LOST VAPE in warranty period (The manufacturer's warranty period is half a year, our company receives feedback in 3 months), we only provide repair service, and the supplier only pays the shipping cost to the customer.

3. Set products, if only the parts damaged, the supplier may only replenish the parts; the set will not be replenished; the final confirmation by the manufacturer shall prevail.

4. There is no after-sales service for accessories.

5. There is no after-sales service for Deals(clearance) products.

6. There is no quality after-sales range for liquids.

Tips

1. Refer to batch quality problems, samples need to be sent back to the manufacturer for analysis, and the treatment scheme can be determined after qualitative.

2. Involving safety and quality issues, the product needs to be sent back to the manufacturer for technical analysis, and the treatment scheme can be determined after qualitative.

3. If customers have quality problems, we recommend feedback instantly to avoid backlogs.


 
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Article details
Article ID: 1070
Category: Warranty
Date added: 2019-06-26 09:50:07
Views: 10769
Rating (Votes): Article rated 3.4/5.0 (93)

 
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